Contact Us – Get in Touch with PinUp Casino Canada

At Pin Up Casino Canada, we prioritize player satisfaction by offering 24/7 customer support for all your inquiries. Whether you need help with registration, bonuses, deposits, withdrawals, or account verification, our support team is ready to assist.

We understand that a smooth gaming experience requires reliable assistance, so we provide multiple contact options, including live chat, email support, and social media channels. Our goal is to respond quickly and resolve any issues you may encounter while using our platform.

This page provides detailed information on how to reach us, what issues we can help with, and additional support resources to ensure that you always have a hassle-free gaming experience at Pin Up Casino.

How to Contact Pin Up Casino Support

Live Chat – Get Instant Assistance

The fastest way to reach our support team is through live chat, available 24/7. This feature allows you to connect with a support agent in real-time and receive immediate answers to your questions.

To use live chat:

1. Log in to your Pin Up Casino account.
2. Click on the Live Chat icon, usually located at the bottom right of the screen.
3. Describe your issue, and an agent will respond within minutes.

Live chat is ideal for urgent matters, including account issues, payment concerns, and technical difficulties.

Email Support – Detailed Inquiries & Account Verification

For non-urgent issues, you can contact Pin Up Casino via email. This is the best option for inquiries requiring document submission, such as account verification, bonus claims, or dispute resolution.

To send an email inquiry:

1. Visit the “Support” section in your account.
2. Select “Submit a Request” and fill in the required details.
3. Attach any necessary documents for verification.
4. Submit your request and expect a response within 24 hours.

If your inquiry involves withdrawals or payment issues, include your transaction ID and relevant screenshots to speed up processing.

Social Media Support – Stay Updated & Ask Questions

You can also connect with Pin Up Casino Canada on social media platforms, where we provide:

• Updates on promotions, tournaments, and new game releases.
• Answers to common player questions.
• Community discussions and feedback opportunities.

Follow us on:

• Telegram for instant updates and customer interactions.
• Instagram and Twitter for the latest casino news and promotions.
• Facebook for community discussions and exclusive bonus codes.

While social media support is available, for account-related inquiries, we recommend using live chat or email to protect your privacy.

Common Issues We Can Help With

Our support team is trained to assist with a variety of topics. Here are some of the most common issues players contact us about:

1. Registration & Account Issues

• Assistance with creating an account and verifying personal details.
• Help with resetting passwords or recovering a lost account.
• Updating account information such as email, phone number, or payment details.

2. Deposits & Withdrawals

• Guidance on making deposits using credit cards, e-wallets, or cryptocurrency.
• Resolving delayed or declined transactions.
• Assistance with withdrawal processing times and verification requirements.

3. Bonuses & Promotions

• Activation of the welcome bonus or other promotional offers.
• Understanding wagering requirements and bonus conditions.
• Troubleshooting free spins or cashback rewards that haven’t been credited.

4. Game & Technical Support

• Fixing game crashes, slow loading times, or app-related issues.
• Resolving betting disputes or incorrect game results.
• Assisting with live dealer game connections.

5. Responsible Gaming & Self-Exclusion

• Setting deposit limits to manage gambling habits.
• Activating self-exclusion or temporary account suspension.
• Providing resources for problem gambling support.

For more information on responsible gambling tools, visit the Responsible Gaming page on our website.

Responsible Gambling Support

At Pin Up Casino Canada, we promote responsible gambling and provide tools to help players manage their gaming behavior. If you feel you need to take a break from gambling, we offer:

• Deposit limits to control spending.
• Session reminders to track time spent playing.
• Self-exclusion options to temporarily suspend or permanently close your account.

Additionally, we recommend contacting professional support organizations such as:

• Gamblers Anonymous
• Responsible Gambling Council (Canada)
• ConnexOntario

If you need assistance activating responsible gambling settings, our customer support team is available to guide you.

How to Report a Complaint or Issue

If you experience an issue that cannot be resolved through regular support, you can file a formal complaint. Complaints typically involve:

• Unresolved payment issues.
• Bonus disputes or missing rewards.
• Game malfunctions affecting winnings.

To submit a complaint:

1. Log in to your account and visit the Support Center.
2. Select “Submit a Complaint” and provide a detailed explanation of the issue.
3. Attach any supporting documents or screenshots.
4. Expect a response within 48 hours, depending on the complexity of the case.

We are committed to resolving complaints fairly and in accordance with our terms and conditions.

Frequently Asked Questions About Contacting Pin Up Casino

How long does it take to receive a response from support?

• Live chat responses are instant.
• Email inquiries are usually answered within 24 hours.
• Complaint resolutions may take up to 48 hours.

What should I do if my withdrawal is delayed?

• Check if you have met the bonus wagering requirements.
• Ensure your account is verified with all necessary documents.
• Contact customer support if the expected processing time has passed.

Can I change my account details after registration?

• Some details, like your email and phone number, can be updated through support.
• Payment method changes require verification for security reasons.

Is there a phone number for support?

• Currently, we do not offer phone support, but live chat and email support are available 24/7.

We’re Here to Help – Contact Us Anytime

At Pin Up Casino Canada, we believe in providing reliable and efficient customer support. Whether you need assistance with technical issues, payments, or promotions, our team is always ready to help.

📍 Use live chat for instant assistance.
📍 Email us for detailed inquiries and account verification.
📍 Follow us on social media for updates and bonus announcements.

Your gaming experience matters to us, and we are committed to ensuring that every player receives the best possible support. If you need help, don’t hesitate to reach out to our team today.