Privacy Policy – PinUp Casino Canada

Effective Date: 06.02.2025

At Pin Up Casino Canada, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, mobile app, and services.

By accessing and using Pin Up Casino, you agree to the terms outlined in this policy. If you do not agree with any part of this Privacy Policy, we advise you to stop using our services.

1. Information We Collect

To provide you with a secure and customized gaming experience, we collect various types of information.

1.1 Personal Data Provided by Users

When you create an account, make deposits, or contact customer support, we may collect:

Full Name
Email Address
Phone Number
Date of Birth
Home Address
Payment Information (e-wallets, credit cards, cryptocurrency wallets)
Identification Documents (for account verification)

Providing accurate and complete information ensures you can fully access our platform, including withdrawals and bonus eligibility.

1.2 Automatically Collected Data

When you visit our website or use the mobile app, we collect:

Device Information (operating system, browser type, model)
IP Address and Location Data
Login and Activity Logs (timestamps, page views, betting history)
Cookies and Tracking Data (to improve site navigation and offer personalized promotions)

These details help us enhance security, detect fraud, and improve user experience.

2. How We Use Your Information

Your personal data is processed for various legitimate reasons, including:

2.1 Account Management

Creating and maintaining your Pin Up Casino account.
Verifying your identity and age to comply with legal requirements.
Managing deposits, withdrawals, and bonus credits.

2.2 Security & Fraud Prevention

Preventing unauthorized access, fraud, and money laundering.
Ensuring compliance with anti-fraud and responsible gaming policies.
Detecting suspicious activity and enforcing security measures.

2.3 Customer Support & Service Improvement

Providing 24/7 customer assistance via live chat, email, and social media.
Handling inquiries, complaints, and technical issues efficiently.
Conducting surveys to improve our games, features, and services.

2.4 Marketing & Promotions

Sending personalized bonus offers, free spins, and promotions via email or SMS.
Displaying targeted ads based on your gaming preferences.
Allowing you to opt out of promotional emails at any time.

Your data is never sold to third-party advertisers, and marketing messages can be disabled in account settings.

3. How We Protect Your Data

Your privacy is our priority, and we implement advanced security measures to protect your personal information.

3.1 Data Encryption & Storage

All sensitive data, including payment details, is encrypted using SSL technology. Your information is securely stored on protected servers with restricted access.

3.2 Account Security

To enhance security, we offer:

Two-Factor Authentication (2FA) for added login protection.
Secure login credentials to prevent unauthorized account access.

3.3 Anti-Fraud & Monitoring Systems

Real-time monitoring for suspicious activities and fraudulent transactions.
AI-powered detection systems to prevent identity theft and hacking attempts.

Only authorized personnel have access to your personal data, and all employees are bound by strict confidentiality agreements.

4. Data Sharing & Third-Party Services

We do not sell or trade player data. However, we may share limited information with trusted partners and regulatory authorities under specific conditions.

4.1 Payment Providers & Financial Institutions

To process deposits and withdrawals securely, your payment details may be shared with:

Credit card processors (Visa, Mastercard)
E-wallet services (Skrill, Neteller)
Cryptocurrency payment gateways

4.2 Gaming Providers

Certain data may be shared with game software providers for:

Ensuring fair play and random game results.
Resolving technical issues related to specific games.

4.3 Legal Compliance & Regulatory Bodies

If required by law, we may disclose data to:

Government authorities or gaming regulators.
Law enforcement agencies in cases of fraud or money laundering investigations.

Your data is never used for unauthorized marketing purposes, and all third parties we collaborate with must comply with data protection regulations.

5. Your Rights & Privacy Choices

As a Pin Up Casino user, you have the right to:

5.1 Access & Update Your Information

You can view, edit, or update your personal details in your account settings at any time.

5.2 Request Data Deletion

You may request account closure and permanent deletion of your data, provided there are no outstanding payments or legal obligations.

5.3 Opt-Out of Marketing Communications

To unsubscribe from promotional emails or SMS notifications, visit the “Privacy Settings” in your account.

5.4 Restrict Data Processing

You can limit how your personal data is used by contacting customer support.

To exercise any of these rights, submit a request through our Support Center.

6. Cookies & Tracking Technologies

Cookies help us provide a better gaming experience by remembering preferences and enhancing site performance.

6.1 Types of Cookies We Use

Essential Cookies – Required for website functionality.
Performance Cookies – Improve site speed and load times.
Marketing Cookies – Personalize promotions and bonus offers.

6.2 Managing Cookie Preferences

You can disable or delete cookies in your browser settings, but this may affect site performance and functionality.

For more details, visit our Cookie Policy page.

7. Data Retention Policy

We retain your data only for as long as necessary to:

Fulfill legal and regulatory obligations.
Resolve disputes and prevent fraud.
Maintain responsible gaming records.

Inactive accounts are deleted after a certain period unless retention is required by law or security policies.

8. International Data Transfers

As a global platform, your data may be processed in different jurisdictions, including locations outside Canada. We ensure all data transfers comply with strict security measures and data protection laws.

If you have concerns about international data handling, contact customer support for further information.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal changes or new security practices. When updates occur, we will:

Notify users via email or platform announcements.
Post the revised Privacy Policy with the new effective date.

We encourage you to review this page regularly to stay informed about how we protect your data.

10. Contact Us for Privacy Concerns

If you have any questions regarding this Privacy Policy or need assistance with your data rights, contact us through:

Email: Available via the “Support” section in your account.
Live Chat: 24/7 assistance for urgent privacy concerns.

We are committed to ensuring your privacy, security, and trust while you enjoy a safe and entertaining gaming experience at Pin Up Casino Canada.